Terms and Conditions
- RENTAL CONDITIONS
To rent a car, the CUSTOMER must have a valid national and/or international driver’s license for at least 12 months and must present the original of a valid identity document and a credit card issued in their name1.
For Premium class cars, the CUSTOMER must have a valid national and/or international driver’s license for at least 24 months2.
If the CUSTOMER’s license uses a non-Latin alphabet and local law requires an international license, the CUSTOMER is obligated to have one3.
The LOCATOR (the rental company) is not responsible for the validity of the international license4. Any damages to the LOCATOR resulting from the lack or invalidity of the international license will be the sole responsibility of the CUSTOMER5.
The minimum age to rent and drive a car under standard conditions is 21 years old, and 23 years old for Premium class cars6.
Both the main driver and any additional drivers must hold a valid driver’s license for at least 12 months for standard rentals and 24 months for Premium rentals7.
1.4. MILEAGE LIMITATIONS
Each rental car can be driven within Romania without a mileage limit, except for rentals of 1-3 days (including 3 days), where there is a daily limit of 300 km/day8.
Outside of Romania, the rental car has a 300 km/day limit, regardless of the rental period9.
For exceeding the daily mileage limits, a fee of 10 Euro + VAT / 100 km will be charged10.
- PAYMENT / CAR RESERVATION
2.1. Rates include:
RCA insurance (Compulsory Third-Party Liability), Vignette (Rovinietă), car maintenance assistance, seasonal tires, and technical support11. Rates are in EURO and are calculated based on the car’s class, model, and rental period12. Prices can be checked on our website by entering the car model, class, and exact rental period13.
2.2. Rates do not include:
fuel costs, road taxes (other than the Vignette), any fines for traffic violations or breaking national laws, bridge tolls, airport parking fees, etc.14. The CUSTOMER is responsible for paying these amounts15. Any fine incurred during the rental will be charged directly to the CUSTOMER, plus a 40 Euro administration fee16.
2.3. Payment:
Full payment can be made in advance via bank transfer or at the time of signing the rental agreement by credit card (VISA, MASTERCARD) in RON, calculated at the BNR selling exchange rate + 3% on the day of payment17. Cash payment is possible in exceptional circumstances with the LOCATOR’s express consent18.
2.4. Cancellation Policy:
A confirmed reservation may be canceled by the LOCATOR if there is no car available in that class19. The CUSTOMER must communicate the cancellation in writing to the email address on the website’s contact page or by replying to the initial confirmation email20.
2.5. Reservation Confirmation:
A car reservation is only confirmed after the LOCATOR’s acceptance, following a check of availability and the driver’s eligibility based on documents sent by the CUSTOMER21.
2.6. Car Allocation:
A reservation is confirmed for a car class/category, not for a specific car22. Every effort is made to allocate a car from the fleet that meets the CUSTOMER’s request23. If the requested car is not available at the time of delivery, a similar or one-class-higher car will be provided at no extra cost24. If neither of these options is possible, the LOCATOR will provide any available car from its fleet25.
- CAR DELIVERY / EXTENSION / RETURN
3.1. Delivery:
Cars are delivered at the LOCATOR’s locations or at a location specified by the CUSTOMER26. Upon request and based on availability, the car can be delivered directly to an Airport, Train Station, or Bus Station27.
3.2. Documents:
The rental car will be handed over with a certified copy of the vehicle registration certificate (talon) to prevent potential crimes28.
3.3. Original Documents:
The car owner agrees to provide the original registration certificate to any state institutions or authorities upon request within 48 hours29.
3.4. Car Condition:
The car is delivered in good working order, clean and sanitized, with no defects or damages to the body or interior other than those noted in the Delivery/Return section30.
3.5. Responsibility for Damages:
The CUSTOMER acknowledges and verifies the car’s condition before signing the agreement31. Any complaints about the car’s condition must be made at the time of delivery and noted in the “Observations” section32. The CUSTOMER is fully and directly responsible for any car damages not mentioned33. No complaints or objections regarding the car’s condition will be accepted after delivery34343434.
3.6. Return Obligation:
The CUSTOMER is obligated to return the car along with all documents, keys, accessories, and equipment in good condition (the same condition as received), at the location and date agreed upon in the rental agreement35.
3.7. Late Return:
Any delay beyond the specified return time may result in being charged for a new rental day and the car being reported as stolen to the police36. An exception is if the CUSTOMER notifies the LOCATOR in writing/by phone of their intention to extend the rental period and pays for the new period before the current one expires37.
3.8. Contract Extension:
An extension is only possible with the LOCATOR’s consent38. The request must be sent in writing or by phone at least 24 hours before the agreed-upon rental period expires39. The fee for the extension must be paid within a maximum of 12 hours before the extended period begins40. The LOCATOR may change the commercial offer, and the CUSTOMER is free to accept or decline the new terms41.
3.9. Extension Confirmation:
If the extension request is accepted, the LOCATOR will confirm by sending an addendum for signature and the corresponding invoice42. If the CUSTOMER cannot return the signed addendum in time, the contract is considered extended based on the confirmation of payment for the rental period43.
3.10. Consequences of Unconfirmed Extension:
If the LOCATOR has not confirmed the extension or the CUSTOMER has not paid the rental fee, the contract is not considered extended, and the CUSTOMER must return the car at the initial agreed-upon time44. Otherwise, the LOCATOR is entitled to notify the Police45.
3.11. Late Return Fee:
If the CUSTOMER does not return the car on the final day of the contract, the LOCATOR may, at its discretion, charge double the rental fee for the period between the contract’s end and the day the car is actually returned46464646.
3.12. No Tacit Relocation:
The CUSTOMER declares that the provisions of Article 1810 of the Civil Code regarding tacit relocation do not apply, and a new rental period will not be considered to have started47.
3.13. Business Hours:
Delivery and return are done during business hours: Monday-Friday, 9:00 AM – 8:00 PM48. A fee of 15 Euro (VAT included) will be charged for delivery or return outside these hours49.
3.14. One-Way Rental:
Returning the car in a different city than where it was delivered is possible only with the LOCATOR’s written consent and is subject to a “One Way Rent” fee depending on the cities involved50.
- CAR USAGE
4.1. CUSTOMER Liability:
The CUSTOMER assumes full responsibility (for contraventions, civil, and criminal matters) for non-compliance with the provisions of the rental agreement and current legislation51.
4.2. Prohibited Uses: The CUSTOMER agrees to drive the car in compliance with all legal regulations and expressly declares that the car will not be used:
in contradiction with traffic, customs, or legal rules52.
for transporting passengers or cargo for a fee, or for pushing/towing any other vehicle, trailer, or object53.
while the driver is under the influence of alcohol, drugs, or other prohibited substances54.
in any race, test, competition, off-road, as a driving school car, for hunting activities, or in any illegal activity55.
on roads marked as closed to public traffic, loaded over the maximum allowed weight or passenger count56.
in flooded areas or when crossing water bodies57.
in any other situation that could harm the LOCATOR58.
4.3. Driving Outside Romania:
The car is to be used exclusively in Romania59. Crossing the border is only possible with the LOCATOR’s written consent and by paying a fee of 50 to 250 EURO + VAT60.
4.4. Unauthorized International Driving:
If the car is used outside Romania without the LOCATOR’s written consent, it will be considered theft and reported to the police61. The LOCATOR reserves the right to charge a fee of 300 EURO/day + VAT until the car is recovered62. Outside of Romania, the CUSTOMER does not receive roadside assistance, and the cost of repatriating the car to Romania’s border will be the CUSTOMER’s sole and full responsibility63.
4.5. Unauthorized Drivers:
The car may only be driven by the person who signed the agreement or by additional drivers specified at the time of signing64. Failure to comply with this clause entitles the LOCATOR to claim damages of 1000 Euro + VAT from the CUSTOMER65.
4.6. Leaving the Car Unsecured:
The CUSTOMER will not leave the doors, windows, trunk, or the car itself unlocked, and will never leave the keys inside the car66. Failure to comply will result in the CUSTOMER’s sole responsibility for any resulting damage67.
4.7. Repairs:
In case of a defect or other damage, repairs must be done at a LOCATOR-designated authorized service center, with the LOCATOR’s knowledge, consent, and instructions68. Any repair done without approval entitles the LOCATOR to claim damages from the CUSTOMER, of at least 1000 Euro + VAT69.
4.8. Tire Maintenance:
The CUSTOMER is fully responsible for the maintenance and integrity of the tires during the rental70. The LOCATOR is not responsible for any tire damage, including flats, cuts, or excessive wear71. The CUSTOMER agrees to fix any flat or damaged tire at their own cost and return the car in proper condition72. The company will not cover the costs of tire replacement or necessary repairs73.
4.9. Prohibited Transactions:
The CUSTOMER may not sell, rent, or pledge the car under any circumstances74. Failure to comply will result in the CUSTOMER’s liability for any resulting damage75.
4.10. Emergency Contact:
In case of an accident or defect, the CUSTOMER must call the Technical Assistance number (004 0733 910 751) without delay to receive instructions76.
- INSURANCE / LIABILITIES
5.1. Insurance Coverage:
The car is insured for damages to third parties during the rental period77. By signing the contract, the CUSTOMER accepts the Collision Damage Waiver (CDW) terms, which reduce their financial responsibility to a minimum mandatory amount for theft or damage to the car, regardless of who is at fault78. This minimum amount is the equivalent of the security deposit79.
5.2. Personal Insurance:
Personal insurance for the CUSTOMER, passengers, luggage, or any goods is not covered by the rental agreement or the car’s insurance80.
5.3. Liability Exemption:
If claims are made against the LOCATOR due to the car’s use, the CUSTOMER will indemnify the LOCATOR to the maximum extent permitted by law81. The LOCATOR is not liable for any damages or losses to the CUSTOMER, or for any damages caused by the CUSTOMER’s fault82.
5.4. Deposit Retention:
In case of an accident, theft, or destruction of the car due to the CUSTOMER’s fault (exclusive or shared), or a contravention or criminal act confirmed by authorities, the CUSTOMER is also liable for the security deposit amount83. The deposit will not be returned, or will be partially returned, in cases explicitly provided for in Article 6.484.
5.6. CUSTOMER Responsibility:
The CUSTOMER is fully responsible and must pay for all damages, costs, and/or losses if the driver is under the influence of alcohol, drugs, or other illegal substances, if any contract conditions are not respected, or if the necessary documents from the police are not presented (in case of theft, accident, or any other incident)85.
5.7. Failure to Return:
If the car is not returned on the agreed-upon date or is used beyond the rental duration without prior written approval, the CUSTOMER assumes full responsibility (for contraventions, civil, and criminal matters)86. They are obligated to pay for the rental until the car is recovered and to cover all the LOCATOR’s recovery expenses, including legal fees, and to pay damages of 5000 Euro + VAT87. The LOCATOR will consider the failure to return the car as theft, a criminal offense88. The expiration of the rental term also terminates the car’s insurance validity89.
5.8. Crime and Theft:
In case of a crime, the CUSTOMER is civilly, criminally, and contraventionally responsible90. In case of theft, the CUSTOMER must hand over the car keys and the police document proving the theft (police report)91.
- SECURITY DEPOSIT / ZERO RISK SERVICE
6.1. Security Deposit:
When the rental agreement is drawn up, the CUSTOMER agrees to a security deposit ranging from 200 Euro to 2,000 Euro92. A “Zero Deposit” may be offered during promotional campaigns, but this does not exempt the client from paying for damages to the rented car93. The “Zero Deposit” does not cover the benefits of the “Zero Risk” service94.
6.2. Deposit Value:
The deposit amount is determined by the car’s class and is specified in the reservation voucher and rental agreement95.
6.3. Pet Transport:
Transporting animals in the car is only allowed if they are in special transport accessories (covers, cages, protective grilles, bags, etc.)96. In this case, the CUSTOMER agrees to a supplemental deposit of 250 Euro, in addition to the standard deposit97.
6.4. Full Deposit Return: The deposit will be fully returned to the CUSTOMER if:
the car is returned without damages other than those noted in the Delivery/Return section, within 72 hours of return98.
in case of damages caused by third parties, the CUSTOMER provides all necessary documents proving their innocence99.
the car is returned in an appropriate condition (e.g., not excessively dirty)100.
the car is returned with the same amount of fuel as it was delivered with101.
the accessories (e.g., GPS, child seat, snow chains) are returned without damages or defects102.
6.5. Full or Partial Deposit Retention: The deposit will be fully or partially retained if:
the car has defects, damages, scratches, bent rims, defective tires, or other damages not noted in the Delivery/Return section103. Damages will be quantified using the EUROTAX international online service, and the LOCATOR will provide the CUSTOMER with an extract of the report104. The CUSTOMER expressly agrees to this method of damage quantification105.
the CUSTOMER does not return the keys, documents, and other accessories received with the car106.
the car is not returned at the agreed-upon time and location107.
the car’s technical condition at return does not match its condition at delivery, or if the gearbox or engine shows damage from inappropriate use, verified within 72 business hours after return108. The CUSTOMER has the right to be informed of the evaluation and to attend109.
the CUSTOMER failed to comply with any contract obligations that resulted in damages to the car110.
the car is returned with damages not noted in the Delivery/Return form, and the CUSTOMER does not provide the police report, Annex 2, and repair authorization (all with police signature and stamp)111. Otherwise, the entire deposit will be retained112.
6.6. Accident Responsibility:
In a case where the CUSTOMER is at fault for an accident, they are responsible for bringing the damaged vehicle to the company’s headquarters at their own expense as soon as possible113. They must immediately notify the company, complete all necessary formalities, and arrange for the transportation of the damaged vehicle114.
6.7. Zero Risk Service: The “Zero Risk” service can be purchased for a fee between 6 Euro/day + VAT and 100 Euro/day + VAT, and is an optional commitment by which the CUSTOMER:
reduces their financial responsibility to 0 in case of self-fault or unknown third-party fault115.
receives a replacement car anywhere in Romania within 24 hours of the incident notification116.
reduces the security deposit to 0 Euro for standard class cars and by half for Premium class cars117.
6.8. “Zero Risk” Does Not Cover: The “Zero Risk” service DOES NOT COVER situations where the CUSTOMER:
drove under the influence of alcohol, drugs, or other illegal substances118.
did not stop the car IMMEDIATELY after an accident, causing additional damages119.
did not notify the police or competent authorities and did not obtain a police report in case of an accident120.
did not notify the LOCATOR within 6 hours of the event and did not complete a self-declaration upon return121.
used the car for illicit/illegal purposes, such as smuggling or illegal transport122.
drove the car with an exceeded load, used it for pushing or towing, or transported more people than the car’s capacity123.
drove on unmarked, unpaved, or rough roads (forest roads), or in flooded areas, resulting in damages124.
used the car in competitions, races, or tests, resulting in damages125.
used the car inappropriately or destructively, causing damage to the engine, gearbox, wheels, tires, or interior (e.g., smoking inside, stains, destroyed upholstery)126. In these cases, the CUSTOMER must pay for the damage, but no less than 50 Euro + VAT127.
in case of theft, does not hand over the car keys, the police theft report, and a self-declaration128.
drove outside Romania without the LOCATOR’s prior written consent129. This also applies to clauses 1.4 and 4.3130.
allowed an unauthorized person to drive the car131.
fueled the car with the wrong type of fuel132. This obligates the CUSTOMER to bear the full cost of towing, repair, and the car’s immobilization period, plus an administration fee133.
If the “Zero Risk” service was purchased and the initial car is damaged, the CUSTOMER must pay the new “Zero Risk” fee for the replacement car134. Otherwise, the LOCATOR will block a standard security deposit135.
- ACCIDENTS / INCIDENTS, DAMAGES OR THEFT
7.1. CUSTOMER Obligations: In case of an accident, incident, or theft proven by an official document, the CUSTOMER has the following obligations, even if they purchased the “Zero Risk” service:
not to abandon the car and to comply with the law regarding leaving the accident scene136.
to take all possible measures to limit damages137.
to immediately inform the Police in the area where the accident occurred to get an official report138.
to notify the LOCATOR of any accident, incident, fire, or theft within 6 hours of the event139.
to obtain the police report, Annex 2, and repair authorization (all with police signature and stamp)140.
to hand over the car keys and the documents listed above to the LOCATOR141.
to hand over the completed accident declaration form (found in the car’s glove compartment) to the LOCATOR upon return142.
- FEES / PENALTIES
8.1. Late Return Penalties:
The first hour of delay after the return time is free143. A delay of more than 2 hours is penalized with the equivalent of a new rental day plus the cost of any additional services144.
8.2. Payment & Deposit:
The rental price and deposit are paid in advance at the time of delivery145. The deposit cannot be used to extend the rental period146. The CUSTOMER must get written approval from the LOCATOR and pay in advance for any extension147. Failure to pay an invoice on time will result in penalties of 0.5% of the invoice value for each day of delay148. The amount of penalties may exceed the main debt149.
8.3. Early Return:
If the car is returned before the rental period expires, prepaid amounts are non-refundable150. The LOCATOR will offer a loyalty voucher equivalent to the unused value, valid for 12 months151.
8.4. Fines and Taxes:
Parking fees, special road taxes, fines, or any other fees are the sole responsibility of the CUSTOMER152.
8.5. Fuel Policy:
Fuel is not included in the rental price153. The CUSTOMER must return the car with the same amount of fuel as it was delivered with154. Otherwise, they will be charged for the missing fuel plus a fixed refueling fee of 10 Euro + VAT155.
8.6. Excessive Dirt and Smoking:
Returning the car in an excessively dirty state is subject to a 100 Euro + VAT fee156.
“Excessively dirty” means the interior requires detailed cleaning beyond the usual procedure (e.g., stained upholstery, mud on the dashboard, perishable waste)157. If the exterior is too dirty to inspect for damages, a washing fee of 12 Euro + VAT will be charged158.
SMOKING IS STRICTLY FORBIDDEN in all rental cars159. If there is evidence of smoking, the CUSTOMER will pay a 100 Euro + VAT penalty160.
If the car catches fire or has burns from smoking, the CUSTOMER is FULLY RESPONSIBLE for the damages, even with the “Zero Risk” service161. The CUSTOMER will pay for all damages, an administration fee, and the immobilization period162. Insurance does NOT cover smoking-related damages163.
8.7. Other Fees:
Lost keys: 250 Euro + VAT164.
Lost documents: 100 Euro + VAT165.
Lost accessories: 70 Euro + VAT166.
Refusal to complete the accident declaration: 150 Euro + VAT167.
If the car is not returned at the agreed-upon date and location, the CUSTOMER will bear all car recovery costs plus a 150 Euro + VAT fee168.
EXPRESS AND UNEQUIVOCAL AGREEMENT FOR SUBSEQUENT BANK CARD DEBIT
The LOCATOR reserves the right to later debit the CUSTOMER’s bank card for penalties, fees, damages, missing fuel, fines, unpaid taxes, the car’s immobilization period, plus a fixed administration fee of 40 Euro + VAT169. The CUSTOMER also agrees that the LOCATOR may debit their card for all amounts owed under the contract within 6 months of signing170.
8.8. Lost Items:
The LOCATOR is not responsible for personal items lost or forgotten in the car after its return171. The CUSTOMER is responsible for checking the car before returning it172. If forgotten items are found, the company will make a reasonable effort to contact the client but is not responsible for their loss or damage173. The CUSTOMER will cover the costs of returning the forgotten items174.
- JURISDICTION / VALIDITY
9.1. Jurisdiction:
Any disputes not resolved amicably will be settled by the competent courts in the LOCATOR’s territorial area175.
9.2. Governing Law:
The CUSTOMER agrees that the rental agreement is governed by the laws of Romania and any legal action will take place in Romania176.
- FORCE MAJEURE AND ACCIDENTAL OCCURRENCE
10.1. Force Majeure:
Force majeure events must be notified within 3 business days177. These are unforeseeable and insurmountable events beyond the fault of the party invoking them (e.g., pandemics, natural disasters, war, revolution, embargo)178. Proof must be provided by a force majeure certificate179.
10.2. Duration of Force Majeure:
If a force majeure event lasts more than 20 business days, either party may request the termination of the contract without the other party’s opposition180. In this case, neither party can claim damages, but they must fulfill all obligations up to the date of the force majeure event181.
10.3. Accidental Occurrence:
An accidental occurrence is a circumstance originating within the CUSTOMER’s activity or an external circumstance that is not extraordinary and could have been foreseen and avoided with ordinary care182.
- MISCELLANEOUS
11.1. Severability:
If any provision of the contract is found to be unenforceable or void by a court, this will not affect the other provisions, which will remain in force183.
11.2. Express Acceptance:
By signing, the parties expressly confirm their acceptance of all provisions of the contract, including the terms and conditions on the rentcarsibiu.ro website, which they have read, understood, and agreed to184.
Additional Conditions:
The CUSTOMER agrees to pay a cleaning fee if the car is not returned in the same condition as it was delivered185. The fees are: 60 RON for standard class, 70 RON for SUV class, and 90 RON for Premium class186. If a detailed cleaning is required, a 50 Euro administration fee will be added187. The CUSTOMER agrees that the LOCATOR may retain or debit these amounts from their card or deposit188.
The LOCATOR is not responsible for road taxes, bridge tolls (e.g., Fetești – Cernavodă bridge toll), or fines from the time of delivery until the car is returned189. If the CUSTOMER cannot prove payment of the Fetești – Cernavodă bridge toll, they agree to pay the toll fee190. The CUSTOMER also agrees that the LOCATOR may retain or debit these amounts from their card or deposit191.